Reading a book on leadership and self-deception last evening the thought of stepping out of the box, which is also part of the subtitle, I was thinking back on how often this occured. As a trouble shooter on fiber installations I was always picking up the phone to solve a problem. The client which was a carrier would not answer phone calls. Could not solve the problems on the electronic orders because they were so pushed internally. Plus they had no knowledge base to understand what was wrong and how to fix the problem. Stepping out of the box is one of the most critical components in business and when people project the thought, "we've always done it like this" they enter a very messing way a thinking.
Our world has changed and is changing constantly. Our values need solid footing in the way to build relationships in business with integrity, honesty and trust.
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